Support

Need a hand? We're here.

Whether you're using one of our apps or working with us on a project, this is the fastest way to get help from a real person.

Email support

The best way to reach us. Include your device, app version, and what happened — screenshots help.

hello@nexius.blue

Response time

We answer support email within 1–2 business days. Urgent production issue on an active engagement? Mark your email URGENT and we'll prioritize it.

Support hours: Monday–Friday, 9am–6pm ET.

Common questions

Answers to what we're asked most.

I'm using a Nexius Blue app and something isn't working.
First, make sure you're on the latest version from the App Store and try restarting the app. If it persists, email hello@nexius.blue with your device model, iOS version, the app name and version, and a description (or screenshot) of the problem. We'll get back to you within 1–2 business days.
How do I request a refund for an app purchase?
Purchases and subscriptions made through the App Store are handled by Apple. You can request a refund at reportaproblem.apple.com. If you believe something was charged in error or have a question about how a feature is billed, email us and we'll help sort it out.
How do I delete my account or my data?
You can request deletion of your account and associated personal data at any time by emailing hello@nexius.blue from the address on your account. We'll confirm and complete the request, typically within 30 days. See our Privacy Policy for what we hold and how it's handled.
Is my data private and secure?
We collect as little as we can, never sell your personal information, and protect what we hold with reasonable safeguards. The full details — what's collected, why, and your rights — are in our Privacy Policy.
I want to hire Nexius Blue for a project.
Wonderful — that's the Contact page, or email hello@nexius.blue. Tell us what you're building and we'll come back with an honest take on approach and fit.
Do you offer support after an app launches?
Yes. Most of our engagements include a support and maintenance period, and many clients keep us on a retainer for monitoring, updates, and the inevitable "can we add one more thing." We'll scope what you need up front.

Report a problem

Found a bug, a security issue, or something that doesn't look right in one of our apps? Tell us — we take it seriously and we'll keep you posted on the fix.

Email a report

Privacy & data requests

To access, correct, or delete your personal data, email us from your account address. We honor requests in line with our Privacy Policy and applicable law.

Read the Privacy Policy

Still stuck?

Reach a real person.

No ticket mazes. Email us and a member of the team will get back to you.